We want you to feel comfortable in our online store and not have to worry about the security of your data. That is why data protection is an important part of our corporate philosophy. 

In this Privacy Policy, you will find all the information about which Personal Data we collect and process and for what purpose. Equally, we will also inform you of your data protection rights and how you can assert them.

General Principles 

What is Personal Data?

Personal Data is “any information relating to an identified or identifiable natural person. This includes, for example, name or address data, telephone number, mobile number, or online identifiers such as your device id and your IP address.

What is processing?

“Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data.

Who is responsible for data processing?

The responsible party for data processing is Chiiso Botanics LTD of 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, UK (“Chiiso Botanics”, “we”, “us”, “our”). If you have any questions or if you wish to exercise your rights, please contact us using our Contact Form, email info@chiisobotanics.com, call +44 (0) 7944118573, or write to us at the above address.

What law applies?

Our use of your Personal Data is subject to the UK`s Data Protection Act (“DPA”), and the EU’s General Data Protection Regulation (“GDPR”), and of course we process your Personal Data accordingly.

What are the Legal Bases for processing Personal Data

In accordance with the the DPA and the GDPR, we have to have at least one of the following legal bases to process your Personal Data: a) you have given your consent, b) the data is necessary for the fulfilment of a contract / pre-contractual measures, c) the data is necessary for the fulfilment of a legal obligation, or d) the data is necessary to protect our legitimate interests, provided that your interests are not overridden. 

Who is the competent data protection authority?

The Information Commissioner’s Office (ICO) is the UK`s authority in matters of data protection. You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO in the first instance.

How long will you keep my data?

We process and store your Personal Data only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period exists (in particular commercial and tax law in accordance with the UK`s Commercial Law and Fiscal Regulations and others for up to 6 years. Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.

What Personal Data do we process?

Technical Data

When you access our website, some access data is recorded automatically and stored in a log file on our website’s server. This means if you browse and simply have a look at our website, we process a) the IP address of your computer, b) the date and time of your access, c) the name and URL of the accessed file, d) the browser used, e) the amount of bytes transferred, f) the status of the page request, g) the session ID and g) the referrer URL. The legal basis for processing is our legitimate interest.

Hosting of our website and shop

We use the hosting services of cloudabove, for the purpose of hosting and displaying our website and the WooCommerce service developed and operated by Automattic Inc for our shop. Both do so on the basis of processing on our behalf, and that also means that all data collected on our website and shop is processed on their servers. The basis for processing is our legitimate interest, and the initiation and/or fulfilment of a contract. 

Content Management System

We also use the Content Management System (CMS) of WordPress by Automattic to publish and maintain the created and edited content and texts on our website. This means that all content and texts submitted to our website are transferred to WordPress. The legal basis for this processing is our legitimate interest.

Cookies and Cookie Consent Management Tool 

As described in our Cookie Policy, we use so-called cookies on our website. As the use of Non-essential Cookies requires in accordance with the UK`s Privacy and Electronic Communications Regulations (“PECR”) and the EU`s Privacy and Electronic Communications Directive (“PECD”), your consent, we use a cookie consent management tool to obtain and of course document your preferences. Consequently, we process: a) your consent(s) or revocation of your consent(s), b) your IP address, c) Information about your browser, d) Information about your device, e) Time of your visit to our website. The basis for processing is our legitimate interest and your consent. For further information on the cookies we use, please refer to our Cookie Policy. 

Economic analyses and market research

For business reasons, we analyse the data we have on web and server traffic patterns, website interactions, browsing behaviour etc. The analyses serve us alone and are not disclosed externally and processed using anonymous analyses with summarised and or anonymized values. For this purpose we use Google Analytics, RankMath provided by One.Com India Private Limited and Jetpack by Automattic. The legal basis is our legitimate interest and your consent. For further information, please refer to our Cookie Policy.


We have integrated Google Fonts by Google LLC, and Font Awesome of Fonticons Inc. To enable the display of fonts, a connection to Font Awesome’s and Google’s server is established when my website is accessed. This enables Google and Fonticons to determine which website sent the request and to which IP address the display of the font is to be transmitted. The integration is based on our legitimate interest.

Contacting us, ordering our products, using our services and subscribing to our newsletter

You can contact us in various ways and data is always collected in the process. You provide us with most of the data that we process when you contact us such as your name, and email address. This data is collected and processed exclusively for the purpose of contacting you and processing your request and then deleted again, provided that there is no legal obligation to retain it. 

We also process your first name, last name, e-mail address, billing and shipping address for the delivery of your order and the data related to your contract with us to handle the contractual relationship. The processing of this Personal Data is necessary for the order process. We process this data insofar as this is necessary for contract processing, and the assertion of possible claims on our part.

Likewise and as soon as you register an account, you provide us with your name and email address or your postal address. We store this data for as long as you are registered with us. If you delete your customer account, we will delete your data unless there is a statutory retention period on our part. In this case, we must store your data for longer. 

If you make a purchase your payment will be processed via our payment service providers PayPal or (PayPro SA). Payment data will solely be processed through PayPro SA and we have no access to any Payment Data you may submit. 

If you make a purchase your payment will be processed via our payment service provider PayPal or Google Pay, Payment data will solely be processed through PayPal or Google Pay and we have no access to any Payment Data you may submit. The legal basis for the provision of a payment system is the establishment and implementation of the contract.

If you subscribe to our newsletter, we will use your email address to send you information about products, promotions, news and customer satisfaction surveys using the services of MailChimp to whom we pass on your email address and Name for this purpose. You can find an unsubscribe link at the end of each newsletter. 

The legal basis for processing the above is our legitimate interest, the provision or initiation of a contractual service and your consent.

Data Sharing

In certain cases, it is necessary to transmit the processed Personal Data in the course of data processing. In this respect, there are different recipient bodies and categories of recipients.


If necessary, we transfer your Personal Data within Chiiso Botanics. Of course, we comply with the associated legal framework and ensure that your data is processed properly. Access to your Personal Data is only granted to authorised employees who need access to the data due to their job, e.g., to fulfil your order or to contact you in case of queries.

External bodies

Personal Data is transferred to our service providers in the following instances:

International transfers

We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.

Security of your data

In order to protect the data stored with us in the best possible way against accidental or intentional manipulation, loss, destruction or access by unauthorised persons, we use appropriate technical and organisational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards.

Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.


Insofar as you have given us your separate consent to process your data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.

You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or contractual relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us.

Direct Marketing generally takes the form of email but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent or made by us or on our behalf will include a means by which you may unsubscribe or opt out. 

Based on your recent purchases, we will send you information on similar products by email. In addition to these product recommendations, the e-mails may also contain vouchers. If you no longer wish to receive product recommendations from us, you can object to this at any time. You will find the unsubscribe link in every email you receive from us. 

Social Media


We are present on social media on the basis of our legitimate interest (currently, Facebook, Instagram and LinkedIn). If you contact or connect with us via social media, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The Personal Information collected when contacting us is to handle your request and the bases are both your consent and our legitimate interest.

Market research and advertising

In addition, your data may be processed for market research and advertising purposes. For example, usage profiles can be created from your usage behaviour and the resulting interests. This allows, for example, advertisements to be placed within and outside the platforms that presumably correspond to your interests. The legal basis is our legitimate interest.

When you visit our profiles and interact with us and others

When you visit our social media profiles, we, as the operator of the profile, process your actions and interactions with our profile (e.g., the content of your messages, enquiries, posts or comments that you send to us or leave on our profile or when you like or share our posts) as well as your publicly viewable profile data (e.g., your name and profile picture). Which Personal Information from your profile is publicly viewable depends on your profile settings, which you can adjust yourself in the settings of your social media account. The legal basis is our legitimate interest and your consent.


We would like to show you interesting advertising outside of our website and use various third-party tools and cookies for this purpose. These collect and process information about your activities on our website – for example, which products you are interested in or which pages you visit. By knowing what you are looking for and how you use our website, we can adapt our advertising to your needs. And thus increase the likelihood that you will also be shown suitable and interesting advertising outside our website.

We also analyse this data to evaluate the relevance of the advertisements and to optimise the advertisements for you. Through the tools, your browser regularly establishes a connection to the server of the tool provider when you visit our website. For some tools, we have no direct influence on what data is processed by the providers. The following personal data may be processed by third-party providers i) HTTP header information (e.g., IP address, web browser, website URL, date and time); ii) measuring pixel-specific data (e.g., pixel ID and cookie ID); and iii) additional information about visits to our website (e.g., orders placed, products clicked on). The legal bases for processing are our legitimate interest and your consent in case of cookies. For further information, please refer to our Cookie Policy.

Your Rights and Privileges 

Privacy rights 

Under the DPA and GDPR, you can exercise the following rights:

Updating your information and withdrawing your consent 

If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to its processing, please do so in your account or by contacting us.

Access Request 

In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

 What we do not do


We may update this Privacy Policy from time to time. If we make changes to this Privacy Policy, we will revise the effective date. 

Effective Date

Saturday, 17th February, 2024


If you feel that the above is not sufficient or if you have any queries as regards the collection, processing or use of your information we are looking forward to hearing from you. We will make every effort to reply as soon as possible and take into consideration any suggestions from your end.